Text version. The interactive version, with live examples, is at https://app.proptonomy.ai/docs/whatsapp. All pages as plain text: https://app.proptonomy.ai/llms.txt.

Working from WhatsApp

One message connects you. What a cleaner can ask and do from WhatsApp, and how coordinators reach their team.

https://app.proptonomy.ai/docs/whatsapp

Connecting a chat

There is one Proptonomy number. Send it a message. What happens next depends on whether Proptonomy already knows your phone number.

The number: +47 466 75 983
Start chatting: Open WhatsApp and message Proptonomy (https://wa.me/4746675983?text=)

Send any message A greeting is enough. Proptonomy answers within a few seconds.
If Proptonomy already knows your number When your organization has WhatsApp connected and has a contact with your phone number, your chat is connected at once. No link, no code. The assistant answers as your organization’s, and with what your role may see. This is why a coordinator should add a cleaner’s phone number when inviting them.
Otherwise, open the link in the reply The reply says the chat is not connected yet and includes a link. Open it, sign in, pick your organization, and press connect. From then on this chat is yours. Anything you write here is handled as you, with your role.
Groups Add the Proptonomy number to a WhatsApp group and send a message in it. The reply carries a link for the group. The person who opens it chooses which organization the group belongs to and whether the assistant may act in it.

Example on the page: The first message. What a new number sees. A known number skips straight to an answer.

Anna: Hi Proptonomy
Proptonomy: 👋 Hi Anna! This chat isn't connected to Proptonomy yet.

  If you manage properties, click here to connect this chat to your Proptonomy organization:
  app.proptonomy.ai/connect-chat/…

What a cleaner can ask

Plain language, in any language. The assistant acts with the person's own access. A staff member gets their own tasks and nothing else.

Example on the page: A morning on WhatsApp. Every change the assistant makes on a task carries who asked and why, and shows in the task's activity.

Anna: What do I have today?
Proptonomy: Two tasks today:
  1. Checkout clean, Storgata 12, 3rd floor. Guest leaves 11:00, next arrives 15:00.
  2. Replace shower hose, Nygårdsgaten 4. Any time before 16:00.
Anna: Door code for Storgata 12?
Proptonomy: Storgata 12: door code 4471#. The key box is left of the entrance, code 2210.
Anna: The washing machine leaks, see photo [photo: IMG_2231.jpg]
Proptonomy: Noted on the task with your photo. Your coordinator and Heimby can see it.
Anna: Finished Storgata 12
Proptonomy: Marked as completed at 13:42. Next: Replace shower hose, Nygårdsgaten 4.

Today's work: “What do I have today?” lists the tasks assigned to them, with properties and times.
The next one: “What’s next?” gives the next upcoming task.
Getting in: “Door code for Storgata 12?” gives the access instructions for a property on one of their tasks.
Done: “Finished the cleaning at Storgata 12.” marks the task completed, with a note of who said so.
A finding: “The washing machine at Storgata 12 leaks, here is a photo.” puts a comment with the photo on the task, where the coordinator and the client see it.
Blocked: “Can’t get in, nobody answers.” marks the task blocked with the reason, so the coordinator sees it needs a person.
A question about the property: “Where is the fuse box?” is answered from the property’s knowledge.

Reaching your team

On the task. Comments on the task reach the people on it, in the app and by notification. This is the record the client can see too.
In your connected group. A connected WhatsApp group is your team’s channel. The assistant is in it, and can brief people, chase confirmations and reflect photos back onto tasks. With the relay on, a message in Polish is re-posted in Norwegian and English right after it. See The relay for group chats (https://app.proptonomy.ai/docs/translation#relay).
From the inbox. Conversations with connected people and groups appear in your Inbox, so a coordinator can write to a cleaner from the desk.

Limits worth knowing

All documentation pages

Working for a client — How a cleaning or maintenance company receives a client's tasks in its own workspace, and what it sees of the client.
Roles and what they can do — The six roles, which one to give whom, and a live view of what each role can read and change.
Inviting people and managing roles — Inviting a coordinator or a cleaner, accepting the invitation, changing a role, and property scopes.
Receiving and delegating tasks — Where a client's tasks appear, how a coordinator hands one to a cleaner, and what the client sees back.
The app for cleaners — Installing and signing in, the Today list, and a task from Start work to Finish.
Location sharing and the team map — What the app records about where people are, with whose consent, and what a coordinator sees on the team map.
Working from WhatsApp — One message connects you. What a cleaner can ask and do from WhatsApp, and how coordinators reach their team.
Languages and translation — The relay that re-posts every group message in each language, your inbox language, translating one message, and the language the AI writes in.