# Working from WhatsApp

One message connects you. What a cleaner can ask and do from WhatsApp, and how coordinators reach their team.
Page: https://app.proptonomy.ai/docs/whatsapp

## Connecting a chat (https://app.proptonomy.ai/docs/whatsapp#connect)
There is one Proptonomy number. Send it a message. What happens next depends on whether Proptonomy already knows your phone number.
- The number: +47 466 75 983
- Start chatting: Open WhatsApp and message Proptonomy (https://wa.me/4746675983?text=)
1. Send any message A greeting is enough. Proptonomy answers within a few seconds.
2. If Proptonomy already knows your number When your organization has WhatsApp connected and has a contact with your phone number, your chat is connected at once. No link, no code. The assistant answers as your organization’s, and with what your role may see. This is why a coordinator should add a cleaner’s phone number when inviting them.
3. Otherwise, open the link in the reply The reply says the chat is not connected yet and includes a link. Open it, sign in, pick your organization, and press connect. From then on this chat is yours. Anything you write here is handled as you, with your role.
4. Groups Add the Proptonomy number to a WhatsApp group and send a message in it. The reply carries a link for the group. The person who opens it chooses which organization the group belongs to and whether the assistant may act in it.

[Example on the page: The first message. What a new number sees. A known number skips straight to an answer.]
  Anna: Hi Proptonomy
  Proptonomy: 👋 Hi Anna! This chat isn't connected to Proptonomy yet.
    
    If you manage properties, click here to connect this chat to your Proptonomy organization:
    app.proptonomy.ai/connect-chat/…

Note: One number is known by one organization. Automatic connection happens only when exactly one organization knows your phone number. If two do, the reply carries the link instead, and you choose.

## What a cleaner can ask (https://app.proptonomy.ai/docs/whatsapp#what-to-ask)
Plain language, in any language. The assistant acts with the person's own access. A staff member gets their own tasks and nothing else.

[Example on the page: A morning on WhatsApp. Every change the assistant makes on a task carries who asked and why, and shows in the task's activity.]
  Anna: What do I have today?
  Proptonomy: Two tasks today:
    1. Checkout clean, Storgata 12, 3rd floor. Guest leaves 11:00, next arrives 15:00.
    2. Replace shower hose, Nygårdsgaten 4. Any time before 16:00.
  Anna: Door code for Storgata 12?
  Proptonomy: Storgata 12: door code 4471#. The key box is left of the entrance, code 2210.
  Anna: The washing machine leaks, see photo [photo: IMG_2231.jpg]
  Proptonomy: Noted on the task with your photo. Your coordinator and Heimby can see it.
  Anna: Finished Storgata 12
  Proptonomy: Marked as completed at 13:42. Next: Replace shower hose, Nygårdsgaten 4.
- Today's work: “What do I have today?” lists the tasks assigned to them, with properties and times.
- The next one: “What’s next?” gives the next upcoming task.
- Getting in: “Door code for Storgata 12?” gives the access instructions for a property on one of their tasks.
- Done: “Finished the cleaning at Storgata 12.” marks the task completed, with a note of who said so.
- A finding: “The washing machine at Storgata 12 leaks, here is a photo.” puts a comment with the photo on the task, where the coordinator and the client see it.
- Blocked: “Can’t get in, nobody answers.” marks the task blocked with the reason, so the coordinator sees it needs a person.
- A question about the property: “Where is the fuse box?” is answered from the property’s knowledge.

## Reaching your team (https://app.proptonomy.ai/docs/whatsapp#coordinators)
- On the task. Comments on the task reach the people on it, in the app and by notification. This is the record the client can see too.
- In your connected group. A connected WhatsApp group is your team’s channel. The assistant is in it, and can brief people, chase confirmations and reflect photos back onto tasks. With the relay on, a message in Polish is re-posted in Norwegian and English right after it. See The relay for group chats (https://app.proptonomy.ai/docs/translation#relay).
- From the inbox. Conversations with connected people and groups appear in your Inbox, so a coordinator can write to a cleaner from the desk.

## Limits worth knowing (https://app.proptonomy.ai/docs/whatsapp#chat-limits)

Limit: Assignments are not pushed to WhatsApp. A new assignment arrives as a push notification and an e-mail. Over WhatsApp, the cleaner asks for their tasks.

Limit: One WhatsApp number, one Proptonomy account. A personal chat is tied to the account that connected it, or to the contact whose phone number matched. A shared phone should be connected as a shared account, a Viewer or a Staff member made for that phone, not as a coordinator’s own account.

Note: Groups are not guests. Only a chat that was connected as public-facing is treated as a guest conversation. A connected staff chat or group is internal. The assistant speaks as a colleague and may act on tasks.