Proptonomy documentation for property managers, teams and partners

For property managers, their cleaning and maintenance partners, coordinators and cleaners. Roles and access, delegating tasks, the app, map, WhatsApp and translation. Set up SOPs and automatic tasks with event triggers, schedules, conditions or an assistant chat request.

• White-label setup and custom domains — Preparing a provider or organization workspace, DNS, branding, sign-in and API access during the controlled rollout.
• Working for a client — How a cleaning or maintenance company receives a client's tasks in its own workspace, and what it sees of the client.
• Roles and what they can do — The six roles, which one to give whom, and a live view of what each role can read and change.
• Inviting people and managing roles — Inviting a coordinator or a cleaner, accepting the invitation, changing a role, and property scopes.
• Receiving and delegating tasks — Where a client's tasks appear, how a coordinator hands one to a cleaner, and what the client sees back.
• The app for cleaners — Inviting staff, installing the iPhone or Android app, signing in, and taking a task from Start work to Finish.
• Location sharing — What the app records about where people are, with whose consent, and what a coordinator sees in the Command Center.
• Working from WhatsApp — One message connects you. What a cleaner can ask and do from WhatsApp, and how coordinators reach their team.
• Languages and translation — The relay that re-posts every group message in each language, your inbox language, translating one message, and the language the AI writes in.
• Setting up the property profile — The field pool, the structure and the Express, Full and Continuation forms; the built-in fields to use instead of custom copies; field options, show-when rules, translations and publishing.
• SOPs and automation triggers — Start SOPs, automatic tasks and messages from events, schedules or webhooks, with typed conditions and assistant chat commands.
• What syncs with each integration — For each PMS, task tool, key service, pricing tool and messaging channel: what Proptonomy reads, what it writes back, how often it syncs, and how to connect it.

All pages as plain text: https://app.proptonomy.ai/llms.txt. Product guides for Mission Control, phone calls and the MCP server: https://proptonomy.ai/docs.